A performance management approach to provide focus and improve services

Gillian Porter, Head of Performance and Analysis explains how Durham Constabulary have been adopting a different approach in order to establish a level of self-sufficiency in the face of government spending cuts. In order to focus on the desired outcome of improved service delivery to the public, they needed to come up with their own set of KPIs which could be realistically managed and eliminate unnecessary bureaucracy. The organisation also uses a Strategy Map at all strategic and tactical meetings to guid

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