Kaizen Events: Current Thinking

To skip introductory material, FF to 05:50. Accompanying slides: http://slidesha.re/15qkJxb Subscribe: http://www.ksmartin.com/subscribe To purchase the book: http://bit.ly/TKEPbk Kaizen Events have been around since the late 90's and have been being used in office, service and knowledge work settings since the early 2000's. During that time, we've learned more and more about this powerful improvement tool: what works, what doesn't, and how to get the greatest bang for your buck. In