Tutorial - Working Leads in Business Contact Manager

This video illustrates how to work leads, convert to customers, manage and track in Business Contact Manager 2010 and 2013 in Microsoft Outlook 2010 and 2013. I use the 2013 version which is on a 1:1 scale of the 2010 version. This video gives great insight on how to start using BCM to capture lead data and how to use it properly to ensure that things are done correct. Thank you for watching my videos.