Zendesk Tutorial: Customer Service Software & Sales CRM

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Want to offer better customer support? Find out how to enhance your support with Zendesk. Answering customers questions is the easy part if you’re new to Zendesk. After all, you already know the answers to all of their questions. The main problem you’re having is knowing how to use Zendesk. It’s an excellent service, but no one ever said using it is easy. All that is about to change, and it’s thanks to our videos.

We’ve put together the most comprehensive series of videos to ensure that you know exactly how to make the most out of Zendesk. The amount of time and energy that you’ll save is impressive.

Here's what you'll discover in this training:

00:00 Zendesk Customer Service Software & Sales CRM
01:21 Pricing Plan
04:25 Account Set Up
05:41 Email Set Up
08:32 The Customers Experience with Email Submission
09:32 Setting Up The Guide Center
12:00 Customer Experience with the Guide Center
14:44 Admin: Customer Settings
17:47 Adding Agents: Agent Settings
20:11 Ticket Settings
22:44 Setting a Customer Schedule
26:54 Admin: Account Settings
28:25 Admin: Business Rules (Automation)
30:16 Business Rules: Triggers
31:51 Website Widget
33:23 Admin Channels: Email
38:11 Managing Ticket Views
41:16 Conclusion

TOP FEATURES
- Ticketing system
- Messaging & live chat
- Help center
- Voice
- Reporting & analytics
- Answer Bot
- Customer service software
- Ticketing system software
- Live chat software
- Knowledge base
- Forum software
- Help desk software
- Security

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