How to improve Customer Service with Hiver | Gmail-based Help desk |

What happens when your favourite candy store runs into a bit of trouble?

When the support team over there is finding it difficult to handle queries regarding delays, cancellations, and more? Wouldn't it feel too overwhelming?

That's how Victor, head of support at Dream Chocolate Factory, is feeling. His team is having a tough time dealing with queries from candy-loving kids, because there's no way to keep track of all these queries and find out which support agent is working on what!

But Victor is a lucky guy because he then happens to come across Hiver - the world's first Gmail-based help-desk.

A help-desk that is incredibly easy to use and only takes minutes to get started with.

So, what happens when the support team at Dream Chocolate Factory starts using Hiver? Find out in the video!

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